Virgin Trains Emails

Emails that get opened, clicked on, and Tweeted about

We’ve transformed the entire Virgin Trains CRM programme to create an ongoing suite of emails that build the brand, put bums on seats, and even get Tweeted about. 

They're our bread and butter, so we know how to make them work from subject line right through to CTA. We also know when to dial up the creative and TOV, and when to strip it back. 

Here are a few of our favourites.

Get their attention

Sometimes emails just need to be bold and land the message quickly. 


When people need a nudge to get out and explore, we do it with destination inspiration and general life inspiration. 

Seat Sales

People love Virgin's seat sales, so we just make them sing.
No clever concepts required.

Functional and helpul

Our Pre-departure emails get passengers prepped for their upcoming journeys. Clear and useful, with just enough TOV to keep things Virgin.


Sometimes emails just need to be a bit Ronseal. When we've got a good offer, we show the good offer. 

The Tweets

Not why we do it but thanks very much.